Shipping Policy and Guide
All items from JKCulture are created uniquely, hand drawn and designed and the time it takes for you to receive your item is slightly longer than an "off the rack" item. The process includes create and design, digitize, print and sew and finally pack and send. The processing time is stated for all items on the item description, but as a guide the time is between 3-7 days. Due to a longer wait time JKCulture proudly offers FREE STANDARD SHIPPING ON ALL ORDERS AND FREE EXPRESS SHIPPING ON ORDERS OVER $150! Please note orders will only be processed on business days (Monday-Friday) . You will receive a dispatch notification once dispatched. All parcels are 'AUTHORITY TO LEAVE' meaning your parcel will be left in the safest place/at your door if no one is home to answer.
SPLIT ORDERS If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. We will notify you via email if your order is split. There will not be any additional shipping charges applied to split orders.
TRACKING YOUR ORDER Once your goods have been dispatched you will receive an email with a tracking number (please check your spam/junk folder for your email in case it is considered as such). Please note your order can take a few hours to become available for tracking after you receive this number. If you are unable to locate the tracking number in your dispatched email notification you are welcome to contact us at firstname.lastname@example.org We can then provide to you the tracking number. PLEASE NOTE Once your parcel has left our store, it is out of our control, however if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at email@example.com if you experience any delays. Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address. Please note all prices at JKCulture are quoted in Australian Dollars, and international customs charges and taxes are payable by the receiver. JKCulture is not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.
APPROXIMATE SHIPPING TIMES
10-12 Days To USA via USPS
10-15 Days To AU • UK • FR • IT • DE
ES • NL • CH •SE • JP • NZ • RU
UA • IL • NO • TR • HU • PL • LU
FI • IE • PT • KR • SG • MY • HK
SA via China Post
15-35 Days To BR • MX • BE • DK • AT • CZ • AR • PE • GR • CL • ZA via China Post
EXPRESS SHIPPING (FREE FOR ORDERS OVER $150)
Customers spending less than $150 can elect to pay a flat rate of $20 to receive their item sooner by selecting "express shipping" at check out. For orders over than $150 the free shipping will automatically apply .
3-5 Days To USA via DHL
3-7 Days To UK • CA • AU • NZ • EU countries via DHL
5-7 Days To worldwide via DHL
Tracking capabilities and exact delivery time depend on the destination
Tracking : http://www.17track.net/en