SALE RETURN POLICY Sale items are exchange only. We do not offer return and/or credit notes for items brought on sale.
GENERAL RETURNS POLICY We do not offer refunds for change of mind, wrong decision or incorrect size. We understand you cannot try garments on before purchasing online so every item has a sizing guide in the item description with full measurements and we are happy to provide you with an exchange on full priced items, should they meet the below requirements:
1. Garment/s will need to be sent back to us within 10 days of delivery. Please email us at email@example.com for return instructions.
2. Garments should be returned new, unused and with all designer tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
3. Due to health and hygiene reasons, swimwear and underwear are unable to be returned unless faulty.
4. If you order is a PRE-ORDER or a CUSTOM ORDER there is no exchange or return.
FAULTY ITEMS We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please email us at firstname.lastname@example.org and provide a photo or two showing the defect/fault, which will speed up the returns process. In accordance with the Australian Competition and Consumer Commission if the garment we have sent you has a fault then we will send to you a replacement product, which matches your original purchase. However if we are unable to replace your faulty item then we will reimburse you in full for your purchase.
IMPORTANT INFORMATION Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels. Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.